Shipping / Returns Policy
We want you to be happy with your purchase and we understand that sometimes you may discover that an items is not the right color or size for you. Items that are in new, unwashed/unused and with original tags and/or undamaged packaging we will accept them within 30 days for a full refund of your purchase price (excluding any shipping costs). Returns must be accompanied by a Return Authorization (RA) number. Please email customer service for an RA number at email@example.com. In the event of a return, it is advisable to insure your package for the full retail value of the items being returned as Holistic Parent will not be responsible for packages lost or damaged in transit. If a Free Shipping offer was used, please be advised that real shipping costs will be deducted from any and all returns. Clearance sales or Outlet purchases are final and are not eligible for return. Please allow up to one full billing cycle for refunds to appear on your statement if original payment was made by credit card. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds on any returns will be processed within 2 business days after the package has reached our door. Returns after 30 days will be charged a restocking fee of up to 50% and/or subject to current sale price. Returns after 45 days will be subject to a store credit only, based on current sale price. Thank you for shopping with us.
If you are buying multiple items of a product and are unsure they will fit, we recommend only washing and testing the fit of one before washing them all to ensure you can return the rest if need be.
Warranty: Many of the brands we carry are guaranteed by the manufacturer warranty. Our manufacturers produce quality products and have great quality control standards. We inspect our inventory when we receive it and again when we pack your order. In the unlikely, but unfortunate event that you receive a defective or faulty item, please contact us immediately. Please do not return the item without contacting us first. Many manufacturers prefer to deal with warranty issues directly, as it is quicker and more effecient. We will assist you in replacing your item according to the guidelines set forth by the product manufacturer.
Due to the high demand and fast sell out of Limited Editions and Exclusive Editions, we do not accept cancellations or returns on Limited Editions or Exclusive Editions. In the event of a warranty issue with Limited/Exclusive Editions we will follow the manufacturer's policy for handling such. We will also do our best to supply another version, but please keep in mind, these limited/exclusive editions sell out very fast and we cannot guarantee a replacement if we are sold out.
Shipping on all orders $19 and up is always free. Orders under $19 will be charged a flat rate of $4.00. Expedited shipping is available for 1 Business Day and 2 Business Days, shipping rates are available in the checkout process. All expedited orders received after 1pm EST will be shipped the next business day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipping is not included in the free shipping and exact shipping fees will be charged to the customer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.